Emporio Essenze will en trust the delivery to “Express Courier”, or other courier available, within 24/48 working hours, excluding Saturdays, Sundays and public holidays, naturally only after receiving payment for the goods purchased and shipping costs . The products purchased will be delivered by the courier (on the street level) to the address specified by the customer. The customer must always sign the packing slip, specifying that Emporio Essenze can not be held responsible for damages attributable to transport and not disputed on receipt (with the words “with reserve”). For any problem write to our customer service: info@emporioessenze.com If the products included in the same order are not all in stock in our warehouses, delivery can be done separately, without additional costs charged to the customer. In this case, the customer will be informed within 24 hours from the order, by email, and can decide whether to be reimbursed or whether to wait for the goods purchased. Once the order has been placed, the purchased products will not be rejected and any costs incurred by Emporio Essenze for returns, and subsequent deposits, will be debited to the customer.
Right to withdraw
The customer has the right to terminate the contract, without giving the reasons, within 14 days. The period of withdrawal expire after 14 days from the day when the customer or a third, different from the carrier and by the customer designated, acquires the possession physical assets (from the delivery). In the case of purchase of goods multiple ordered one-order and delivered separately, the period of withdrawal expire after 14 days from the day when the customer or a third, different from the carrier and by the customer designated, acquires the possession physical last well. To exercise the right to withdraw, the client is required to inform our company “Emporio Essence”, for email to info@emporioessenze.com or phone to 00393342785845. To comply with the term of withdrawal, it is enough that the client sends communication on the exercise of withdrawal right before the expiration of the period of withdrawal. Effects of withdrawal If the customer recede from this agreement, at the same will be refunded all payments that made to our favor, including delivery costs (except additional costs arising from its possible choice of a type of different delivery on the type less expensive of standard delivery by US offered), without undue delay and in any case no later than 14 days from the day when we are aware of his decision to terminate this agreement. These refunds will be carried out using the same means of payment by the customer used for the transaction initial, except that the client has not expressly agreed otherwise, in any case, shall not support of charge as a consequence of this refund. Exclusions The right to withdraw does not apply to audiovisual products and software computer sealed open from consumer and even the supply of goods packaged tailor-made or clearly custom or that, for their nature, may not be sent back or they risk deteriorate or alterarsi quickly. Withdrawal is not valid exercised, and does not so right to the total money price, if the product is not returned substantially intact, such as in the cases: lack packaging original (we recommend that you keep the original packaging product at least to maturity of the term for the exercise of withdrawal); damage product for reasons other than transport; condition of the product not normal. The right to withdraw can be exercised only with regard to the product purchased in its entirety, you can not exercise withdrawal only on the part of the product purchased (es .: accessories, software attachments, etc …). How to the rendered: within 14 days (natural and consecutive) of receipt of goods, the customer consumers must send to addresses published on this site via email at: info@emporioessenze.com will terminate the contract. Occurred receiving by Emporio Essence communication containing the declaration of withdrawal, customer service you speak to the customer, by email, address to which perform the delivery of goods from return. The customer consumer must prepare the product, to pack it carefully in its original packaging (including protections internal) avoid damage with adhesive labels or otherwise, complete with all accessories supplied and as originally content. Shipping costs for the restitution of goods shall be borne by the customer’s consumer. Recommend to ensure the expedition against the theft, loss or damage transport. If the product is not guaranteed, borne by the customer, in case of damage or loss occurred during transport, Emporio Essence reserves the right to charge any damages. Shipment by the customer consumers must be done by the Courier within Fourteen days after the declaration of withdrawal of the customer. The cost of shipping shall be borne by the customer’s consumer; refund will be made upon receipt of goods or demonstration by the customer consumer to have sent back goods, the customer consumer is responsible for the decrease of the value of the goods resulting from a manipulation well other than necessary to establish the nature, features and operation of the goods. Prohibited copying or reproduction trademarks in the site are the exclusive property of their respective owners. Other product names, projects, terms, processes or phrases mentioned in the site may be trademarks or trade names registered as used only to improve search of the same inside the portal. Any published prices are considered excluding VAT. The information contained may be subject to change without notice.
